Black Friday online stock issues

<p>I logged on to Makro online at 7am on Friday morning to purchase 2x Samsung 18000BTU aircon units and 2x Ryobi 38CC chainsaws. When I clicked collection it showed that all stores had full stock of the items I wanted to purchase until I clicked on the checkout button. I was then told that I had to remove the Samsung units as there was no stock avaialbe. After trying for 10 mins to sort out the online issue I decided to quickly jump in my car and drive to Markro StrubenValley and purchase the aircons there. As the store advertised that they were opening their doors at 08:00am I knew I had enough time to make it there as they opened. When I arrived the doors were already open and when i enquired about the Samsung Aircon units I was told that there was no stock availabe and that they decided to open the doors at 07:30 and not at 08:00 . When I asked the store manager if he thought this was fair he rep**** "it's not for him to judge what is fair or not" which is not exactly the answer a store manager should be giving a customer. I spent the whole morning trying to sort out stock and I eventually got hold of Lerato Sekele who is the regional manager for online customers. She has dragged my query out since Friday and now today I am told that there is no stock in the entire country and Makro are not willing to try and help resolve the issue. This is not the first time I have had an issue with buying something from Makro online. The service I have received is absolutely disgusting and Makro should come to the party and sort something out. I've read the previous replies from Makro on this website and it's clear that you have a cut and paste response when it comes to dealing with customer complaints. Maybe the regional manager should step up and try and resolve some of the issues that need attention. Makro has been trading for years now and I'm sure by now you have learnt what works and what doesn't so don't tell me in your response that everything is a learning curve. </p>