Black Friday Online ****

I placed an order online, during the Black Friday specials, went to checkout, filled in my CC details and everything seemed to go okay. I even got a payment success confirmation and order confirmation.

Now when I contacted Makro because I didn't receive a collection notification, they tell me that I didn't pay so my order didn't go through and I won't get my stuff at the Black Friday prices.

I have done everything expected of a customer, Makro is in the wrong and pushing the blame on the customer. Firstly, if they haven't received payment, why show a payment success page and issue an order number? Secondly if their site had an issue and they knew payment wasn't received, Why not contact the customer and inform them of the issue?

This is just pathetic