Black Friday online order still not delivered, three weeks later

I am a massive Makro shopper, both online and in-store, and when the Black Friday deals were announced I jumped on to purchase some of my Christmas gifts. It is now almost three weeks later and the online purchases have not yet been delivered. Makro sent an email to apologise for the delay on the 8th of December and there is an apology on the website home page. Order number MAK710121. Today I phoned...what a disaster...tried the Makro Online Support number (***) FIVE times....the auto machine answers, then you wait a bit and then the call just drops. I then phone the National Support number (***) and the THIRD call at least was answered. Kago Thutiyagae tried his best to help me, the call lasted 32 minutes.... as he had to try and get hold of Strubens Valley Makro and/or Makro Online Support to get an update on my online order....32 minutes......in the end he could not get hold of them...Surprise...but Kago phoned me back not long after and connected me to the Makro Online Support Centre. On this call two ladies assisted me, Magarieso Madiwane and Crystal Khotza. They could also not get hold of Strubens Valley Makro...but then told me that all the products in my order is most probably not in stock and hence the three week delay in my delivery. They promised to escalate and try and assist me in the next week.....so maybe I will have my Christmas gifts before Christmas and maybe not.... I strongly recommend other customers to not take this route....unless I am being unreasonable with waiting three weeks.....but what you should not do is try to contact Makro's support centres.... If you can not handle the demands of Black Friday .... then do not participate. Extremely upset Makro Online Shopper....