Black Friday Online Order Backlog

Makro is extremely late on their delivery. I ordered goods worth over R10000.00 that too even the night BEFORE black Friday and it's been over two weeks and my order hasn't arrived yet. Look, I understand there has been a backlog, and Makro has been keeping me updated about hiring more staff and increasing shifts etc, but I'm not fully mad yet, AS LONG AS I GET THE EXACT GOODS I PAID FOR, FOR THE PRICE I PAID. And not a refund or anything like that. I can understand if it's late. This means that the most important thing you would have had to do was reserve my goods and keep my stock as soon as my order was placed. I placed the order when there was stock. So I want my stock. Even if it's late I can understand. Please DON'T let me down.