BLACK FRIDAY NO SHOW

I ordered a JBL Go speaker on Black Friday, 24 November 2017. The payment was taken off my credit card and delivery within 3-5 working days promised. a week later I received an sms that siad delivery was delayed due to higher that expected order volumes and that more packing staff was appointed to enable shipping of products as soon as possible.

it is now exactly 3 weeks later and I still haven't received my order. I have had no further feedback from Makro even though I sent them and e-mail requesting information and also contacting them on Twitter.

In essence it feels that I have been ****** from as my money was taken and I have nothing to show for it.

Makro should keep communication channels open and keep its customers informed and if you sold more product than you had in stock, take responsibility and make a plan.

This is totally unacceptable.