Black Friday Nightmare

<p>So this is the final pleading message I sent to Makro Online via Facebook after receiving such poor support from their telephonic helpline staff. I have been waiting for some decent feedback or response for over a week now. I sent this message last night and today all I received was a message asking for my order number and then a message saying they'll get back to me in 48 hours. Over email the support staff say they are waiting for feedback from the online manager. I asked for an urgent phone call from someone more senior..... no call.</p> <p>Im really not sure what else to do now but write this review and warn other customers of the extremely poor service I have received.</p> <p><br />Hi Makro Online<br />To say I'm disappointed is an understatement. I ordered a few items on Black Friday, so almost two weeks ago now. I've incorrectly received another persons order and have had little to no joy trying to rectify the situation with your helpline staff. I reported it immediately on Monday after the incorrect items were delivered. Your representative said he would call back the same day. No call. I called again on Tuesday and the next representative said there was no record of my call or incorrect delivery. I thankfully got the Ladies name and email address. Each day since then she has supposedly chased and is waiting to hear from the couriers. Why this should be my problem I have no idea. I phoned the other customer today (whose items I received) and she wasn't even aware this was all happening. The couriers did get hold of her though today and now we are all waiting for her to incorrectly receive my items (we hope) before hers can be uplifted from me and mine from her?! How does this make any sense whatsoever?? She says she has been waiting 2 days for delivery? Why could my items not have been redirected in this time frame? Why can't her items been uplifted from me already? Why can't you re dispatch the correct items in the mean time and collect the incorrect items at your leisure? I'm just absolutely appalled by the service I have received. The internal<br />Communication emails that have been forwarded to me barely make sense, are very unprofessional, lack any sense or haste or finesse. Your immediate assistance would be MUCH appreciated!!</p>