Black Friday issue

I recently on black Friday purchased an Elegance 12kg Ice maker for R1499. I have the collection notice. But since then I have not received the sms or email notification stating that I can collect the ice machine.

Please can you check as to where is my purchase, as this is not service.

On 5th Dec I emailed ********** to assist to date no action not even acknowledgment of my claim. Also tried on the 6th Dec ********** no response.

I want my ice machine at the advertised and ordered price as they were available when I placed the order????