BLACK FRIDAY GONE VERY DARK - MAK *** and Ticket 443165

My ordeal started when Makro came out with the shopping online shopping for Black Friday to avoid the madness of the ques and parking etc. I thought this was the best idea ever. well so I thought what I fool I was…. They said delivery would take 10 days - It’s now July 2020 and I’m still waiting for part of my items that I order in November 2019 and I cannot get anyone to call me back. I now would like my money back but still no response from Makro so I’m left with no choice but to go to social media.

I ordered quite a number of stuff and it was delivered like one in drips • 14th December I called Makro to inform them that I’m still waiting for the aircon unit and when can I expect it. They advise it was with the courier company and they will be delivering it shortly. • 22nd Dec I called no answered so I figured it’s close to Christmas I’m going away will try again in January • 06th Jan 2020 – explained that the story they advised they will follow up with couriers. They called me back on the 07th I advised them that I’m still at home but will be returning to work on the 09th so the aircon must be delivered by then so I can sign for it as I live alone. They agreed. On the 08th the call centre agent called me about 15H00 to find out if I had heard from the couriers I said no and I never left the house for the day. • 13th Jan 2020 – I called again – was told by an agent that the aircon unit was signed for and delivered – I asked by who and where did they deliver it to because I didn’t receive any aircon and certainly have not signed.I spoke to an agent on the 08th at 15H00 to follow-up for me at I was still waiting for the unit. The agent said they will get hold of the couriers and come back to me. • No response – I called again – I was advised they will get the branch to reissue a new unit for me. • 28th Jan 2020 – I called again they waiting for the Branch to give response. • 26th Feb 2020 I called again a month later – the call centre agent then insisted that I ordered a trampoline as well and they will be delivery a trampoline and aircon to me. I was dumb struck as I was where the hell does a trampoline come from (I felt like I landed in circus) – she told me she will correct the order and remove the trampoline but that’s why the order was delayed was due to the trampoline… • 03 March still insisting the reason they haven’t delivered the order as they cannot find my order for the trampoline.. I explained hopefully for the last time I didn’t order a trampoline. I do not want a trampoline…. I just want the aircon that I paid for. • 11 March no response of any agent so time to call again… agent advises that there is a file note on the screen advising that a resolution needs to happened. The agent on the phone said she could help but an agent will call me within 48 hours. I’m starting to think now that winter is upon us do I need the aircon… Maybe if I saved all the money I used for my phone calls I could have bought 2 x aircons. • 16 Mar the store has released a new unit and is waiting for the courier company to come and collect. I advised that I don’t trust the courier company – Can I come and collect it myself they advise no it’s not a store it’s a warehouse so it has to go to the courier company so I mentioned that if I don’t get the unit I want it cancelled and want my money back I don’t need it that bad. • Then it was lockdown • 02 June called to cancel the deal. Was told someone will contact me... yea right • 16th June I asked to speak to Manager / team leader – I want my money back… was told they will definitely come back to me during the course of the day… the call was escalated to head office. • 23rd June still have not heard from anyone so I called again and asked for the manager was advised that the manager is not today and they are not allowed to give our direct nos contacts. He will definitely come back to me.

It’s now July so Hello Peter this is my final attempt to get some resolutions I don’t want the aircon. I’m so over that. You can keep it. I would like my money back.