HT
Hendrik T
1 reviews | Active since Jul 2024
11 Dec 2025, 15:24
Black Friday going Dark
I placed an order (gifts) with Makro on 28 November 2025 (Black Friday). I informed Makro by email on 30 November that I will only be available on 4 December to recieve the goods. I also informed them that I will have no reception and they will not be able to contact me. I was in the mountains in Mpumalanga. Makro acknowledge that they got the email. I waited until 5 December and contacted Makro to enquire about the delivery. THey then informed me that they apparently tried to deliver the on 1st and 2nd of December. However, they promised to reschedule the delivery. On 9 December I enquired again and got a promise to deliver soon. Today I enquired again and got a promise of a call back once they have a delivery date. I am still waiting. NOt sure I will order from them again.
Helpful (0)
Replies (14)0
Replies (14)
Makro's replyOfficial
12 Dec 2025, 16:25Hi Hendrik,
We sincerely apologize for the ongoing frustration you’ve experienced with your Black Friday order.
We acknowledge that you informed us of your availability for delivery on 4 December, and we regret that delivery attempts were made before that date and that subsequent promises have not been fulfilled.
We have escalated this matter again to the store team and requested urgent feedback with a confirmed delivery date. We will update you as soon as we receive confirmation.
Thank you for your patience, and we apologize once more for the inconvenience caused.
Kind regards,
Makro Social Media Team
We sincerely apologize for the ongoing frustration you’ve experienced with your Black Friday order.
We acknowledge that you informed us of your availability for delivery on 4 December, and we regret that delivery attempts were made before that date and that subsequent promises have not been fulfilled.
We have escalated this matter again to the store team and requested urgent feedback with a confirmed delivery date. We will update you as soon as we receive confirmation.
Thank you for your patience, and we apologize once more for the inconvenience caused.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply12 Dec 2025, 16:25
Official
Hi Hendrik,
We sincerely apologize for the ongoing frustration you’ve experienced with your Black Friday order.
We acknowledge that you informed us of your availability for delivery on 4 December, and we regret that delivery attempts were made before that date and that subsequent promises have not been fulfilled.
We have escalated this matter again to the store team and requested urgent feedback with a confirmed delivery date. We will update you as soon as we receive confirmation.
Thank you for your patience, and we apologize once more for the inconvenience caused.
Kind regards,
Makro Social Media Team
We sincerely apologize for the ongoing frustration you’ve experienced with your Black Friday order.
We acknowledge that you informed us of your availability for delivery on 4 December, and we regret that delivery attempts were made before that date and that subsequent promises have not been fulfilled.
We have escalated this matter again to the store team and requested urgent feedback with a confirmed delivery date. We will update you as soon as we receive confirmation.
Thank you for your patience, and we apologize once more for the inconvenience caused.
Kind regards,
Makro Social Media Team
Best regards,
HT
Hendrik T's updateReviewer Update
15 Dec 2025, 11:03Is it really going to make a difference to escalate it for a fourth time? I bought these as gifts. Is there any chance that I will get it before Christmas?
It is more clear to me now why Makro is in financial trouble.
It is more clear to me now why Makro is in financial trouble.
HT
Hendrik T's update15 Dec 2025, 11:03
Reviewer Update
Is it really going to make a difference to escalate it for a fourth time? I bought these as gifts. Is there any chance that I will get it before Christmas?
It is more clear to me now why Makro is in financial trouble.
It is more clear to me now why Makro is in financial trouble.
HT
Hendrik T's updateReviewer Update
16 Dec 2025, 07:07Is there any resolution on its way?
HT
Hendrik T's update16 Dec 2025, 07:07
Reviewer Update
Is there any resolution on its way?
Makro's replyOfficial
16 Dec 2025, 11:15Hi Hendrik,
We are truly sorry for the service that you have received from us.
We have reviewed your order and it has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are truly sorry for the service that you have received from us.
We have reviewed your order and it has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply16 Dec 2025, 11:15
Official
Hi Hendrik,
We are truly sorry for the service that you have received from us.
We have reviewed your order and it has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
We are truly sorry for the service that you have received from us.
We have reviewed your order and it has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
HT
Hendrik T's updateReviewer Update
16 Dec 2025, 11:23Dear Makro
I do not want a refund! There were several suppliers who had the same offer. I chose Makro. If you refund me now, I cannot get it at the same price. I want the items, from Makro at the advertised price.
I do not want a refund! There were several suppliers who had the same offer. I chose Makro. If you refund me now, I cannot get it at the same price. I want the items, from Makro at the advertised price.
HT
Hendrik T's update16 Dec 2025, 11:23
Reviewer Update
Dear Makro
I do not want a refund! There were several suppliers who had the same offer. I chose Makro. If you refund me now, I cannot get it at the same price. I want the items, from Makro at the advertised price.
I do not want a refund! There were several suppliers who had the same offer. I chose Makro. If you refund me now, I cannot get it at the same price. I want the items, from Makro at the advertised price.
Makro's replyOfficial
17 Dec 2025, 13:10Hi Hendrik,
Feedback was provided that the delivery has failed twice & because of that , you will be refunded as the courier cannot rebook.
Feedback was provided that the delivery has failed twice & because of that , you will be refunded as the courier cannot rebook.
Best regards,
Makro's reply17 Dec 2025, 13:10
Official
Hi Hendrik,
Feedback was provided that the delivery has failed twice & because of that , you will be refunded as the courier cannot rebook.
Feedback was provided that the delivery has failed twice & because of that , you will be refunded as the courier cannot rebook.
Best regards,
HT
Hendrik T's updateReviewer Update
18 Dec 2025, 13:37This is absolute BS. I informed you that you should not deliver before the 4th of December. You acknowledged that you got the email. Are you that incompetant tp try twice, despite knowing that I cannot recieve tha package?
On top of that: "The couried cannot rebook". What utter non-sence. THe courier can do anything that he is told. I insit that the product is delivered to me at the agreed price.
On top of that: "The couried cannot rebook". What utter non-sence. THe courier can do anything that he is told. I insit that the product is delivered to me at the agreed price.
HT
Hendrik T's update18 Dec 2025, 13:37
Reviewer Update
This is absolute BS. I informed you that you should not deliver before the 4th of December. You acknowledged that you got the email. Are you that incompetant tp try twice, despite knowing that I cannot recieve tha package?
On top of that: "The couried cannot rebook". What utter non-sence. THe courier can do anything that he is told. I insit that the product is delivered to me at the agreed price.
On top of that: "The couried cannot rebook". What utter non-sence. THe courier can do anything that he is told. I insit that the product is delivered to me at the agreed price.
Makro's replyOfficial
18 Dec 2025, 17:38Hi Hendrik,
Apologies for adding further frustration to this query. Unfortunately, the delivery was unsuccessful, and a refund has already been processed.
You can expect the amount to reflect in your account within 14 days.
Kind regards,
Makro Social Media Team.
Apologies for adding further frustration to this query. Unfortunately, the delivery was unsuccessful, and a refund has already been processed.
You can expect the amount to reflect in your account within 14 days.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply18 Dec 2025, 17:38
Official
Hi Hendrik,
Apologies for adding further frustration to this query. Unfortunately, the delivery was unsuccessful, and a refund has already been processed.
You can expect the amount to reflect in your account within 14 days.
Kind regards,
Makro Social Media Team.
Apologies for adding further frustration to this query. Unfortunately, the delivery was unsuccessful, and a refund has already been processed.
You can expect the amount to reflect in your account within 14 days.
Kind regards,
Makro Social Media Team.
Best regards,
HT
Hendrik T's updateReviewer Update
22 Dec 2025, 11:46It is clear that your intention from the geginning was never to resolve the issue, but to "run the marathoon" until I give up to save R200 bucks. So, congratulations, you have achieved both your goals:
1. You ****ed of your customer who wil never buy from Makro again, online or in-store. There is enough competition out there that offers a better service, which by the way, I am prepared to pay for.
2. You saved, may be, R200 bucks, which you may have easily recouperated with my next puchace, but is now off the cards. Forever!
Good bye, and thank you for the fish!
1. You ****ed of your customer who wil never buy from Makro again, online or in-store. There is enough competition out there that offers a better service, which by the way, I am prepared to pay for.
2. You saved, may be, R200 bucks, which you may have easily recouperated with my next puchace, but is now off the cards. Forever!
Good bye, and thank you for the fish!
HT
Hendrik T's update22 Dec 2025, 11:46
Reviewer Update
It is clear that your intention from the geginning was never to resolve the issue, but to "run the marathoon" until I give up to save R200 bucks. So, congratulations, you have achieved both your goals:
1. You ****ed of your customer who wil never buy from Makro again, online or in-store. There is enough competition out there that offers a better service, which by the way, I am prepared to pay for.
2. You saved, may be, R200 bucks, which you may have easily recouperated with my next puchace, but is now off the cards. Forever!
Good bye, and thank you for the fish!
1. You ****ed of your customer who wil never buy from Makro again, online or in-store. There is enough competition out there that offers a better service, which by the way, I am prepared to pay for.
2. You saved, may be, R200 bucks, which you may have easily recouperated with my next puchace, but is now off the cards. Forever!
Good bye, and thank you for the fish!
Makro's replyOfficial
22 Dec 2025, 15:38Hello Hendrik,
We sincerely regret the experience you have had with your Black Friday order and the repeated frustration caused by failed delivery attempts, despite your clear communication of availability.
We acknowledge that our handling of this matter has not met your expectations and has resulted in disappointment at a critical time when these items were intended as gifts.
We understand your concern regarding the refund and your preference to receive the items at the advertised price.
Unfortunately, due to the failed delivery attempts and courier constraints, the order was cancelled and refunded.
While this is not the resolution you requested, the refund has been processed and will reflect in your account within the stipulated banking timeframe.
We apologize deeply for the inconvenience and the impact this has had on your trust in Makro.
Your feedback has been escalated internally to highlight the importance of honoring customer instructions and improving our delivery processes.
Thank you for bringing this to our attention.
We regret losing your confidence and will continue working to ensure that future customers do not face the same challenges.
Kind regards,
Makro Social media team
We sincerely regret the experience you have had with your Black Friday order and the repeated frustration caused by failed delivery attempts, despite your clear communication of availability.
We acknowledge that our handling of this matter has not met your expectations and has resulted in disappointment at a critical time when these items were intended as gifts.
We understand your concern regarding the refund and your preference to receive the items at the advertised price.
Unfortunately, due to the failed delivery attempts and courier constraints, the order was cancelled and refunded.
While this is not the resolution you requested, the refund has been processed and will reflect in your account within the stipulated banking timeframe.
We apologize deeply for the inconvenience and the impact this has had on your trust in Makro.
Your feedback has been escalated internally to highlight the importance of honoring customer instructions and improving our delivery processes.
Thank you for bringing this to our attention.
We regret losing your confidence and will continue working to ensure that future customers do not face the same challenges.
Kind regards,
Makro Social media team
Best regards,
Makro's reply22 Dec 2025, 15:38
Official
Hello Hendrik,
We sincerely regret the experience you have had with your Black Friday order and the repeated frustration caused by failed delivery attempts, despite your clear communication of availability.
We acknowledge that our handling of this matter has not met your expectations and has resulted in disappointment at a critical time when these items were intended as gifts.
We understand your concern regarding the refund and your preference to receive the items at the advertised price.
Unfortunately, due to the failed delivery attempts and courier constraints, the order was cancelled and refunded.
While this is not the resolution you requested, the refund has been processed and will reflect in your account within the stipulated banking timeframe.
We apologize deeply for the inconvenience and the impact this has had on your trust in Makro.
Your feedback has been escalated internally to highlight the importance of honoring customer instructions and improving our delivery processes.
Thank you for bringing this to our attention.
We regret losing your confidence and will continue working to ensure that future customers do not face the same challenges.
Kind regards,
Makro Social media team
We sincerely regret the experience you have had with your Black Friday order and the repeated frustration caused by failed delivery attempts, despite your clear communication of availability.
We acknowledge that our handling of this matter has not met your expectations and has resulted in disappointment at a critical time when these items were intended as gifts.
We understand your concern regarding the refund and your preference to receive the items at the advertised price.
Unfortunately, due to the failed delivery attempts and courier constraints, the order was cancelled and refunded.
While this is not the resolution you requested, the refund has been processed and will reflect in your account within the stipulated banking timeframe.
We apologize deeply for the inconvenience and the impact this has had on your trust in Makro.
Your feedback has been escalated internally to highlight the importance of honoring customer instructions and improving our delivery processes.
Thank you for bringing this to our attention.
We regret losing your confidence and will continue working to ensure that future customers do not face the same challenges.
Kind regards,
Makro Social media team
Best regards,
HT
Hendrik T's updateReviewer Update
22 Dec 2025, 17:19Bla, bla bla bla .....
HT
Hendrik T's update22 Dec 2025, 17:19
Reviewer Update
Bla, bla bla bla .....
HT
Hendrik T's updateReviewer Update
22 Dec 2025, 17:20So, what you are basically saying is that you have no problem scewing your current customers, but you promise not to ***** any new customers. Yeah, right!
HT
Hendrik T's update22 Dec 2025, 17:20
Reviewer Update
So, what you are basically saying is that you have no problem scewing your current customers, but you promise not to ***** any new customers. Yeah, right!
HT
Hendrik T's updateReviewer Update
22 Dec 2025, 17:21It is just beyond pathetic!
HT
Hendrik T's update22 Dec 2025, 17:21
Reviewer Update
It is just beyond pathetic!
Makro's replyOfficial
23 Dec 2025, 08:23 Hi Hendrik,
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
Makro's reply23 Dec 2025, 08:23
Official
Hi Hendrik,
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,