Black Friday Disaster

I am less than satisfied with the call made to your call centre or our conversation. It left very little to be desired and faith in one of the biggest stores in the country!!!

Makro has sent me confirmation that payment has been successful and even sent a collection notice, in my mind this now all been taken care of, well this is Makro so of course not.

I check on my order as I have not received a any notification from you and to my surprise….. no order.

After spending an eternity waiting for someone to answer my call, listening to a pathetic automated voice telling me you have high call volumes I am then greeted by a less than an enthusiastic agent.

I now had to register myself on our new online banking app as now I was being told I have not made payment and therefore the order would not reflect. After investigation I noticed the payment had indeed not been made, again to my surprise based on confirmation received.

I am now being told to buy good at the correct price because I have not honoured the agreement. Please explain how when I have received confirmation that I have????? Would I make a purchase and not pay and then have the audacity to complain about it???? Are us as consumers that shallow?

I have asked why I was then not notified about this so that I could make payment, I was told, Oh Black Friday was hectic and Makro has had these problems with their system and customer complaints. Please explain again how this is my problem…. I'll wait……

I have absolutely no problem in making payment but why should pay full price for this??? I am totally unsatisfied with this. I understand fully that only a certain number of products were sold at this price for Black Friday, but again, had Makro not sent the confirmation I would not be complaining or have a leg to stand on.

I will pay the amount for quoted below for the products if this is not HONORED as you have put it, you leave me no choice but to join the list of customers adding to your Hello Peter list and various other avenues. Time a been taken out my day to deal with this petty affair, from a phone call to now typing a complaint and all because you couldn’t handle Black Friday volumes…. Well Makro, let's see how you handle this.