1 reviews | Active since Nov 2018
Black Five Day dishonesty
I am highly unimpressed. I called yesterday (25/11) to ask whether there was stock of a black five day item in any of the stores countrywide, as the website wasn't able to confirm stock availability. I was told on no uncertain terms that there was no stock in any store.
This morning (26/11) - the day after the sale ended - I went online and the item is back to its original price (as expected), but there is stock in 5 stores. It is IMPOSSIBLE that all of these stores restocked overnight.
Either the customer care consultant **** to me, or Makro was holding back stock of an item to avoid selling at the discounted price. Either way, I am disgusted. I then sent a message on the Facebook page and got told "Sorry, we will try and improve". Surely decent customer service would do more than a weak, meaningless apology.
Regards
Zanele Zwane
Regards
Zanele Zwane
