LS
Lisa S

1 reviews | Active since Nov 2018

26 Nov 2018, 19:24

Black Five Day dishonesty

I am highly unimpressed. I called yesterday (25/11) to ask whether there was stock of a black five day item in any of the stores countrywide, as the website wasn't able to confirm stock availability. I was told on no uncertain terms that there was no stock in any store.

This morning (26/11) - the day after the sale ended - I went online and the item is back to its original price (as expected), but there is stock in 5 stores. It is IMPOSSIBLE that all of these stores restocked overnight.

Either the customer care consultant **** to me, or Makro was holding back stock of an item to avoid selling at the discounted price. Either way, I am disgusted. I then sent a message on the Facebook page and got told "Sorry, we will try and improve". Surely decent customer service would do more than a weak, meaningless apology.

0
Replies (2)
Makro
Makro's reply27 Nov 2018, 15:07
Official
Thank you for your post. We believe that one of our team members has sent communication to the above matter.
 
Regards
Zanele Zwane 
LS
Lisa S's update18 Dec 2018, 16:22
Reviewer Update
I have received weak communication thus far and no resolution as yet.