Billed twice and struggling to get a refund

I feel compelled to warn fellow customers before buying online at Marko, I placed an order, only to be charged double the amount for the same order. Despite my persistent efforts to rectify this mistake and obtain a refund, I have been met with nothing but frustration and delays.

For nearly three weeks, I have been in communication with their customer service team, yet I have not received my money back nor any assurance of a resolution. This level of incompetence and disregard for customer satisfaction is utterly disappointing.

I urge anyone considering doing business with Marko to exercise caution. Their apparent inability to handle simple billing errors and provide timely refunds demonstrates a lack of accountability and professionalism.

Please learn from my unfortunate experience and think twice before entrusting your money to this company.