billed twice and bad attitude

I went for shopping at Makro on sat, when i did the payment it was declined . the cashier tried it 3 times then I checked my balance the 3 transactions actually went through. a supervisor was called I told him I am not going anywhere until my money is reversed. he then called Roxanne from accounts who assured me that my money will be returned the next day or the latest Monday. the next day the was no reversal I went to makro again where Roxanne was called and she called her manager who told me why do I think Makro will take my money. My money will be reversed. I explained to him I had debit orders that depended on those funds he answered rudely to me that Makro will never take my money. Roxanne said everything will be sorted by Monday a they will refer the matter to their HO. On Monday instead of telling me where is the money she asked me if the money has been reversed. I asked how come she asked me that question because on Saturday she assured to me early in the morning she will just reverse the funds. she said she will enquire with HO. till now m still waiting for her call to tell me where is the money.I had reversed at bank because clearly Roxanne and her manager forgot abt me