Bike purchase

I am disappointed with the service from Makro Veerening, We bought a bike from the store and had a problem with the bicycle paddle that keeps falling out each time. I went to the store and was told they can only exchange or refund in 14 days, in my knowledge I thought it was 30 days. I explained that this was a gift and only reach us over the weekend, but I was told by them, sorry nothing can be done for me. Despite that the service was horrible the ladies have no respect for how to speak to customers they are so sarcastic, I was treated like I was in the tuckshop with extremely rude staff. In short, I will never buy from any Makro and just told my colleagues of my experience and I DONT WANT THEY APOLOGY OR REFUND.