Biggest regret of my life!!

I made an order for a washing machine on the makro website transaction was paid for however still have not received my item. Every time I call I keep getting different answer that range from “your order will be delivered today” all the way to “order has been delivered to someone else” I wish I had read reviews before I placed an order because clearly I am not alone. I have never regretted a decision as much as I regret buying from Makro