BIGGEST ONLINE PURCHASE MISTAKE OF MY LIFE!!!

I ordered a Defy fridge/freezer from Makro on 9/10/19 (R17000.00). Delivery was said to take 5-7 working days. On Monday the 14th the courier (Time Fright) was at my house with a big truck to deliver the fridge. They damaged the fridge when trying to off-load the fridge and I refused to accept damaged goods. I signed a return sticker and the delivery guy told me that he will be back with a new one the next day. That didn't happen. On Wednesday I phoned the Germiston branch to find out what's going on and after a struggle on the phone they promised to bring me a new one on Friday. At 12pm I decided to follow up on where my fridge was and after another struggle on the phone, they told me that they didn’t know what happened and they will send me a new one next week Friday (25/10/2019). I told them that this is un-acceptable and I want a refund. They told me that this will also take 5-7 working days. I ended up calling head office and spoke to a manager there. She told me that she will follow up with the relevant people and get back to me and sort this out as I am sitting without a fridge at this stage. Saddened to say but Makro doesn’t call back and I am still without a fridge and no money to go somewhere else!