BIGGEST MISTAKE OF MY LIFE "MAKRO ONLINE"

On the 27th of July 2024 I made an online purchase for Baby Soft Toilet roll to the value of R639.80. To date I have not received my order. ORDER #MAK***.

I called the call center on numerous occasions. Sent through the proof of payment. Said I will be contacted but not one agent bothered to take ownership of the matter and see it through to resolution.

I went to the Cornubia store to try and fix the matter. Was given the number for Donovan Rungasami(dispatch manager) who also claimed to have escalated the matter to the relevant department. Again failed to take ownership of the matter to resolve and see it through.

It's now the 12th of September and have not received my order or any feedback from anyone at Makro. I am now at my wits end and demand my refund.