Big company bullying consumers

So this is the second hello peter complaint since a standardized response is received and nothing done about it - we ordered a item the 3rd of November 2023 online, got the item the 6th of November 2023 - realized the door of the microwave was broken already in the box - logged a return on the 6th of November - today is the 20th - several mails, phone calls etc - NO RESOLVE - i do not need an apology that means nothing, I need the damaged item to be collected and replaced - as of today I am escalating this to the consumer board in the hopes of receiving assistance - numerous emails, pictures phone calls etc and NOBODY bothers - why is the consumer the one having to keep on following up - I do not need your standard automated hello peter reply, maybe you should go on hello peter and see the frustrations of so many clients with your online service, I for once can assure you that once this account is paid up makro will never have the pleasure of receiving any of my money ever again. it does not even help to reply on the original hello peter complaint because I assume your AI is sending an automatic apology and that is the end of it - what a waste of my time - I now have no other alternative but to follow the process to the consumer board to get my rights protected against a company that cannot care less - i am counting 9 emails and no response except for "rate our service" which i rate BAD every time and no one cares - still have a broken "so called new" item that I have to pay for although I cannot use it - I have send at least 4 emails where pictures are continuously being requested and supp**** and still nothing is happening - so this will be escalated via the consumer board or whoever will assist me - the broken microwave will be delivered to Makro Mall at Carnival on Saturday - I refuse for it to take up space at my house any longer and I cannot use it - you provided a defective product and now you hide behind red tape