Bicycle pedal keeps falling off – store refusing refund and blaming “wear and tear” 😠

I purchased a bicycle for my son from Makro – Wonderboom,Pretoria, on 21 December 2025. It was the last floor model and already assembled in-store. Less than a month later, while my son was riding it, the pedal fell off. The bicycle was taken back for repairs. After the repair, the same pedal fell off again. This is clearly a safety issue and could seriously injure a child. Despite this, Mr Sipho Mcabinde is now claiming that the problem is due to “wear and tear.” I find this unacceptable — a bicycle pedal should not fail twice within one month of purchase under normal use, especially for a child. Under the Consumer Protection Act, this appears to be a defective product or improper assembly, not wear and tear. I am extremely disappointed with the lack of accountability and the ongoing run-around from staff. I am requesting a full refund, as I no longer trust the safety of this bicycle. Parents should not have to worry about their children being injured due to faulty products!!!!