BICYCLE DAMEGED WITHIN THREE WEEKS

Really, Really disappointed with markro on a child bicycle we bought in January 2021 that the paddle broke on its first use of it. It was hardly a month that bike had already been damaged. Our only mistake was to take it back on Friday the 23rd of October were we were told that nothing can be done about it.

The worse part is the service we got from the manager(Kits Mashile) who's in charge of the returns department who couldn't articulate how to assist us and was further RUDE IN TELLING US WE HAD TO READ THE CONTENTS OF THE MANUAL INSIDE THE BOX OF THE BIKE! Can someone tell me just how many people can read and write in South Africa, Why is this info not told to customers when a purchase is made of so much money? Are we then saying everyone who walks in this store can read and write???? It's the TONE THAT REALLY GOT TO ME! How do we buy something that couldn't function or last longer than 6 months and we are told about the guarantee when they could see the bike is new. My daughter has not used the bike and it's already damaged? On Friday we were told to buy the parts ourselves and the Technician will repair it, this morning they come back with a call that NO ACTUALLY rather pay for the labour?????

All we were asking is for MAKRO TO REPAIR THE BIKE AT NO COST SINCE IT HAS NOT BEEN USED?????? This explains all the new bikes hanging outside on the entrance that has THE EXACT SAME PROBLEM!

UTTERLY DISSATISFIED!