Beyond pathetic service

Words cannot describe my frustration! the time and energy i have put in to try receive my refund from Makro is beyond shocking!!!I ordered this product on 13/06, week after week trying to see where it was, i was told i would get refund, week after week finding out where the refund is, on 22/07 i was told i would get a refund, on 23/07 i got a notification item was delivered but it was not and still dont have my refund!! SERIOUSLY MAKRO GET YOUR THINGS IN ORDER!!! i will never in my life support Makro again after many years supporting i will strongly advise anyone against coming to your store!!!!