Beyond pathetic service

My inquiry still unresolved and except for an email no contact has been made. I received an email 11/12/21 after my complaint to hellopeter: Dec 11, 2021, 12:59 GMT+2 Good day Kathleen,

Thank you for contacting us and apologies for the delayed response.

Kindly be advised that we have booked your service request for your SINOTEC 58" SMART UHD LED TV.

The Supplier promised to revert to you in 2 to 3 working days depending on the technician workload.

The reference number for the job is 553043.

For further assistance please contact Moriri trading at ***

We apologize for the delay and for the inconvenience caused. Regards I called Moriri trading and spoke to Stella she said they dont have the part of the TV that is broken so the supplier will do a credit note so I can get a new TV. She advised that I should call Makro and advise them to speed up the process. on 24/12 I called Makro again and spoke to Tebogo informed her about the progress and she said the manager will call me before 12pm. It didnt happen obviously. Today I called again spoke to Happiness who says the follow-up team is managing the request internally. There was no manager available as usual. I am still without a TV and no one cares enough to even pick up the phone and apologize.