Beyond Pathetic

Order a tumble dryer 4 weeks ago and expected delivery on the 18th March. Still nothing received. Have made 32 phone calls to Makro call center spending over R400 on airtime and nearly 4 hours of my life on the phone. Nobody at the call center knows what is going on with my order. They keep saying it is with Dawn Wing Couriers. I have called Dawn Wing and they have no information on the order saying they haven't received anything. I have tried speaking with the call center supervisor (Ms. Busisiwe Radebe ?) but she is never available and does not return messages even when she promises to phone back by a certain time. Other people spoken with also have no clue what is going there. Thabo. Francesca. Even to now cancel my order they say will take about 2 weeks to track where the unit is, have it returned and then process the refund. How can this be seen as acceptable? Pathetic service and department from a company with such a long and reputable history.