UD
Unathi D
1 reviews | Active since Dec 2019
22 Nov 2021, 11:40
Beyond ****ed - Damaged delivery
I am very annoyed and extremely upset right now. I bought a Cadac 4 burner Gas Braai worth R5000, order no : MAK***. BlingInstallation came to install and resemble the item on Thursday 18th November, when they opened the box the gas braai had dents, it was damaged so they turned away, I called Makro immediately to let them know of the dents until today I have not received any feedback from Makro. A lady that I spoke to asked for pictures and I sent the pictures to her on email. I need my gas braai replaced immediately. Call reference number - ***
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
22 Nov 2021, 13:29Good day Unathi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers.
We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Hello Peter
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers.
We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Hello Peter
Best regards,
Makro's reply22 Nov 2021, 13:29
Official
Good day Unathi,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers.
We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Hello Peter
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers.
We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Hello Peter
Best regards,
UD
Unathi D's updateReviewer Update
24 Nov 2021, 09:25I am now becoming more furious, I am still sitting with a damaged goods, what more do u want me to do????? Do you want me to tarnish your name everywhere…. Such a a big company tearing us with such disgrace….. I am giving you just today if not I will escalate to Ombudsman
UD
Unathi D's update24 Nov 2021, 09:25
Reviewer Update
I am now becoming more furious, I am still sitting with a damaged goods, what more do u want me to do????? Do you want me to tarnish your name everywhere…. Such a a big company tearing us with such disgrace….. I am giving you just today if not I will escalate to Ombudsman
Makro's replyOfficial
24 Nov 2021, 09:36Good day Unathi,
Hope this mail finds you well.
We have received confirmation that the store has made contact with you and our team in-store is being addressed regarding this.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Hope this mail finds you well.
We have received confirmation that the store has made contact with you and our team in-store is being addressed regarding this.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Best regards,
Makro's reply24 Nov 2021, 09:36
Official
Good day Unathi,
Hope this mail finds you well.
We have received confirmation that the store has made contact with you and our team in-store is being addressed regarding this.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Hope this mail finds you well.
We have received confirmation that the store has made contact with you and our team in-store is being addressed regarding this.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Best regards,
UD
Unathi D's updateReviewer Update
28 Nov 2021, 17:36Thank you for attending to my query, my damaged part was replaced and my gas braai was assembled, I even used it today. Thanks again.
UD
Unathi D's update28 Nov 2021, 17:36
Reviewer Update
Thank you for attending to my query, my damaged part was replaced and my gas braai was assembled, I even used it today. Thanks again.
Makro's replyOfficial
29 Nov 2021, 08:19Good day Unathi,
Hope this mail finds you well.
Thank you for the feedback, appreciate letting us know that the query has attended and resolved.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Hope this mail finds you well.
Thank you for the feedback, appreciate letting us know that the query has attended and resolved.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Best regards,
Makro's reply29 Nov 2021, 08:19
Official
Good day Unathi,
Hope this mail finds you well.
Thank you for the feedback, appreciate letting us know that the query has attended and resolved.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Hope this mail finds you well.
Thank you for the feedback, appreciate letting us know that the query has attended and resolved.
Once again, we would like to also apologize for the mistreatment, and we assure you it will never happen again.
If you have any matter you'd like us to assist with, please do not hesitate to contact us via this email and we will be sure to address it as soon as we can.
We thank you for your support, and hope you will enjoy your day further.
Kind regards
Hello Peter
Best regards,