Beyond Annoyed

I have placed an online order on the 11/01/2021 Estimated 2-5working days for delivery.

Today "18/01/2021" is the 5th working day... Yet the status of the order has not been updated since the 14/01/2021.

Called the online customer support just to find out if it will be arriving today or if they know when exactly.

They gave me the number of the branch that has my order. I phone directly to the switch board and give my order number and explain I am just wanting feedback that my order will be delivered.

They put me on hold..... then after 10min they cut the call...

Then I phone back and it happens all over again.

Upon phoning the online customer support "again" had a lovely young lady (Sinenhlanhla) help me as best as she could and was very profesional. She was able to find out that the courier will be collecting today and not sure when delivery will be done - perhaps sometime this week.

I am beyond annoyed with the service and lack of information being given to their customers and also with the false advertising to bait customers in.

I would of honestly bought from someone else, I had only chosen Makro because they stated "Estimated 2-5working days for delivery" now I will be waiting longer than agreed.