Beware when buying from MAKRO

Today is Christmas Eve and we are still without a stove!!!! I have informed Makro of my broken stove on the 30 November. To date they have still not fixed the stove!!!!! They sent a technician from panaserve to assess the damage about 3 weeks ago. They gave the go ahead to panaserve to repair about 2 weeks ago. Panaserve advised that it will take 5 to 7 days to repair. When I called panaserve they tell me that the parts are still on order from Samsung and there is nothing they can do. A stove is an essential item in the household and we have been without it for 5 weeks now!!!! Juanita Peters from the Makro warranty department said that it takes 6 to 8 weeks to get it fixed , how on earth do they expect us to get by without a stove for so long???? Makro doesn’t even have the decency to furnish us with a replacement unit. It’s christmas Eve, tomorrow is Christmas we have family coming over how do we prepare meals for them ????

The lady from Makro who handles the hello peter complaints called me about 2 weeks ago and said that she will look into it and call me back but I never heard from her.....the Makro woodmead 2nd in charge, Sadhiya, said she will call us back 3 weeks ago but never did so I called her AGAIN today, she said that she couldn’t remember my complaint, I suppose she put it in file 13, lets see if she calls me back this time....so much for customer service from Makro.....how on earth to they expect us to get by without a stove for 5 weeks and counting.....?????