Beware, the online refund process is horrible

I purchased an item online, when i returned it and asked for a refund they said they will refund me, then I called the next day and the refund wasn't done, then i called the third day and the refund wasn't done, it is now a week and a bit later and it's been escalated to the finance manager, this was two days ago and still no response from the finance manager. I asked the consultant who was helping me for the finance managers name or anyone that can help me and now he wont respond. This is terrible service.