1 reviews | Active since Sept 2012
Beware of shopping at Makro Silver Lakes
Makro Silver Lakes damaged my 9kg Cadac gas bottle valve when I had my bottle refilled. It leakes when the valve is open. The full gas contents can thus not be salvaged. I therefore have to not only get my bottle repaired, but also replace the gas. NO ACCOUNTABILITY FROM MAKRO'S SIDE. When I told the lady at the Returns / complaints counter that I am going to complain in the media as the public should know that Makro is not prepared to repair your property when they damage it, her reply was: " I don't care, Makro is big" - What is interesting is that their gas refilling station exploded last week. Thanks to this type of customer service I have taken the liberty of also submitting a compliant at the department of labour as I believe their license to refill gas should be reviewed. I will not shop again at Makro.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
