GvdB
Gerhard van den Berg
1 reviews | Active since Oct 2019
27 May 2020, 13:03
Beware of Makro online
I purchased a laptop online from Makro on 8 May 2020 - it was available in-store but I did not want to expose myself to Covid19 and decide to buy it online ans simply collect it from the store. It has now been 20 days and I have not received anything. Tracking my order says the order is in progress, and trying to speak to them is impossible - I have exhausted my airtime trying to phone them. I have also sent them 2 e-mails enquiring what the status is, and only received an automated response saying they will give me an answer between 10 and 14 days. How poor can the Makro service be?
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Replies (2)GvdB
Gerhard van den Berg's updateReviewer Update
27 May 2020, 14:03An update on my post - I got Makro head office's telephone number ***) and phoned them - spoke to Zweli who was very helpful - he told me, however that there are no stock available and my order has been cancelled!! At the time when I placed the order the laptop I wanted was available in most Makro stores (their website shows you that) - now it has been sold out!! Now they will go through the motions of refunding me. Totally disgusting!! I think Doug Jones, their CEO needs to know how poor his company's service is.
GvdB
Gerhard van den Berg's update27 May 2020, 14:03
Reviewer Update
An update on my post - I got Makro head office's telephone number ***) and phoned them - spoke to Zweli who was very helpful - he told me, however that there are no stock available and my order has been cancelled!! At the time when I placed the order the laptop I wanted was available in most Makro stores (their website shows you that) - now it has been sold out!! Now they will go through the motions of refunding me. Totally disgusting!! I think Doug Jones, their CEO needs to know how poor his company's service is.
Makro's replyOfficial
27 May 2020, 16:49Good day Gerhard,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply27 May 2020, 16:49
Official
Good day Gerhard,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team