PW
Peter W
1 reviews | Active since Jun 2015
16 Jul 2020, 14:10
BEWARE OF MAKRO ON LINE SHOPPING
REPEAT Makro doesnt refund my payment on 30 June for a stove. Several weeks after Makro accpeted my on-line order, Makro abruptly said they had "no stock. " It is impossible to contact Makro - they do not answer their help line. I had to ask for a refund. Makro has given one excuse after the other. I still have not received a cent back from Makro. Thsi is my second report on Hello Peter on this bad experince
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Makro's replyOfficial
28 Jul 2020, 11:49Good day Peter,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our Finance team and have been advised that your refund has been processed, we will send you an email shortly with full details.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our Finance team and have been advised that your refund has been processed, we will send you an email shortly with full details.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply28 Jul 2020, 11:49
Official
Good day Peter,
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our Finance team and have been advised that your refund has been processed, we will send you an email shortly with full details.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well?
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised that we have sent your complaint through to our Finance team and have been advised that your refund has been processed, we will send you an email shortly with full details.
Once again, we do apologize for the inconvenience caused.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team