BEWARE OF 3RD PARTIES SELLING ON MAKRO'S WEBSITE - No delivery and no refund

I ordered my wife's birthday present on the Makro online store on Monday, 29 January 2024 for Friday, 2 February 2024 (delivery was specified to be 3 - 4 business days).

Estimated delivery date was communicated to be 3 February 2024, a day after my wife's birthday, when I then asked that the package to be delivered on Monday, 5 February 2024, as it was a business address for delivery.

Now on 13 February 2024 I still have not received the order and whenever speaking to anyone at Makro I am just told that they cannot get a hold of the 3rd party supplier selling on their website. Despite requesting a refund from Makro, as this is where the funds were paid, not to the 3rd party, on 9 February 2024, I have not received my refund.

I have phone Makro almost everyday requesting feedback, only to be told it has been "escalated". At this point it must have been escalated to beyond the Pope and I still have not feedback/resolution. The only feedback received was an email from a Makro representative on 6 February 2024 saying the relevant department has been contacted and feedback will be provided.

In serious doubt I will ever receive my order and at this point, unsure of whether I will receive my money back from Makro, selling 3rd party items on their website, collecting the money for same, not delivering, and not refunding money.