Beware: Makro misleads the public and seemingly keeps the money once you order

On 7 November 2022, I saw on the internet that Makro is advertising a dishwasher on promotion. I selected, ordered and paid for the product as advertised by Makro. On 9 November 2022, Makro delivered a different product and it was not accepted and returned. Since then I reported to Makro on several occasions that the correct product as advertised has still not been delivered. All attempts to date to resolve the matter have been unsuccessful, since Makro just keeps on saying they will follow up and come back to me, but nothing subsequently happens and I have still not received the product I have ordered from Makro and paid for more than 5 weeks ago. As such: 1. Makro has not delivered the product advertised by them, which I subsequently ordered and paid for. 2. Makro has not contacted me to resolve the matter, notwithstanding numerous requests to contact me. 3. Makro has not refunded me, notwithstanding my requests to be refunded. What a shocking experience to order something from/ try to do business with Makro.