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Neal N
1 reviews | Active since May 2013
21 Jan 2026, 10:45
BEWARE: MAKRO DOES NOT HONOR WARRANTIES
I purchased a Sinotec 5.1 Soundbar from Makro. Makro's website specifically advertises this unit with a 3 year warranty. After 2 years and 5 months the unit stopped working. Makro refuses to honor the warranty because Sinotec says they cannot fix as they don't have the parts anymore. Makro claims it is their choice to honor the warranty or not. This despite the Returns Manager (Floyd) assuring me he would sort it out. Beware consumers. Makro believes the consumer laws do not apply to them!!
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Replies (9)NN
Neal N's updateReviewer Update
21 Jan 2026, 12:41Item is currently with the store and I have just been called and told to collect the item unrepaired and to basically go and fly a kite. I have even showed them a screenshot of the MAKRO site advertising the 3 year warranty and they claim that the version of the website has changed (whatever that means) and that situations like these are covered in their T's and C's. Basically no accountability whatsoever and NO customer service
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Neal N's update21 Jan 2026, 12:41
Reviewer Update
Item is currently with the store and I have just been called and told to collect the item unrepaired and to basically go and fly a kite. I have even showed them a screenshot of the MAKRO site advertising the 3 year warranty and they claim that the version of the website has changed (whatever that means) and that situations like these are covered in their T's and C's. Basically no accountability whatsoever and NO customer service
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Neal N's updateReviewer Update
23 Jan 2026, 13:42Still waiting and NO response from ANYONE. I have been without my product for 2 months now!
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Neal N's update23 Jan 2026, 13:42
Reviewer Update
Still waiting and NO response from ANYONE. I have been without my product for 2 months now!
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Neal N's updateReviewer Update
26 Jan 2026, 10:46Still no response! My patience is running our very quickly!
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Neal N's update26 Jan 2026, 10:46
Reviewer Update
Still no response! My patience is running our very quickly!
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Neal N's updateReviewer Update
26 Jan 2026, 15:15Please provide a relevant escalation channel as I am tired of being messed around now.
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Neal N's update26 Jan 2026, 15:15
Reviewer Update
Please provide a relevant escalation channel as I am tired of being messed around now.
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Neal N's updateReviewer Update
02 Feb 2026, 13:28Seriously guys. Do you communicate via snail mail with each other. To date no reply. This matter is not going to disappear if you ignore it. I think its time I start seeking out someone at a level that can actually do something.
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Neal N's update02 Feb 2026, 13:28
Reviewer Update
Seriously guys. Do you communicate via snail mail with each other. To date no reply. This matter is not going to disappear if you ignore it. I think its time I start seeking out someone at a level that can actually do something.
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Neal N's updateReviewer Update
04 Feb 2026, 11:41I guess your earlier responses that you had escalated and were awaiting feedback is just a standard response to stall and hope that customers get so frustrated with you that they drop this issue. I hope the public is aware now that your responses have been empty promises.
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Neal N's update04 Feb 2026, 11:41
Reviewer Update
I guess your earlier responses that you had escalated and were awaiting feedback is just a standard response to stall and hope that customers get so frustrated with you that they drop this issue. I hope the public is aware now that your responses have been empty promises.
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Neal N's updateReviewer Update
16 Feb 2026, 15:31Two weeks later and not a peep from ANYONE! I am asking one final time for details of a Regional manager failing which I will explore every social media channel available to me to get some genuine response and resolution.
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Neal N's update16 Feb 2026, 15:31
Reviewer Update
Two weeks later and not a peep from ANYONE! I am asking one final time for details of a Regional manager failing which I will explore every social media channel available to me to get some genuine response and resolution.
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Neal N's updateReviewer Update
17 Feb 2026, 10:19Notes according to whom?.Unit has a 3 year warranty. Unit is less than 3 years old!!!
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Neal N's update17 Feb 2026, 10:19
Reviewer Update
Notes according to whom?.Unit has a 3 year warranty. Unit is less than 3 years old!!!
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Neal N's updateReviewer Update
18 Feb 2026, 12:11Can I please have tangible evidence as to why the 3 year warranty is not being honored other than the "the call centre says so"
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Neal N's update18 Feb 2026, 12:11
Reviewer Update
Can I please have tangible evidence as to why the 3 year warranty is not being honored other than the "the call centre says so"