LI
Luqman I

1 reviews | Active since Oct 2013

02 Feb 2022, 10:39

Bestway swimming pool returned due to leaks and no service since 21 Dec 2021

I had purchased a 4.2m bestway swimming pool on 18 Dec 2021. I called back due to the pool having a leak and have been awaiting a manager to make contact with me since 21 Dec 2021. I had purchased online and made a request that they send someone to assess the swimming pool in place as it contained 10200 lotres of water which they never did. I went into the store personally in Jan 2022 and was asked to inconsiderately pack up this huge swimming pool into its original packaging and they will pick it up as it was delivered to me. With great difficulty and after much debate I packed the pool as required and still nobody came to fetxh the pool as they had said. After making a 2nd visit to the same lousy store I was sent a delivery to pick up the already packed pool. Today the 2 Feb 2022 I get a call from the store saying they need to send me the pool back as the Bestway rep can't come to the store to assess it and must come to my house to assess it. Which is exactly what I requested they do initially. Now I'm being asked to fill out another warranty form with the pool being returned to me via delivery again and I must hold on to the pool until bestway can come to me. This is bull**** as my house is less than 10km from the store so how is it that the rep can't go to the store to assess this ******* pool. Also I am put in more inconvenience of keeping the pool. Waiting for the assessor during my business time when nobody will pay me and I must make all these arrangements to suite a store and supplier who clearly don't know what is client service or after sale service. I requested a store manager to call me again which in my mind I know will not happen as has not happened since 21 Dec 2021. This is disgusting service from a team who cannot tell their ass from their elbows. Really this is ****.

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Replies (3)
LI
Luqman I's update02 Feb 2022, 10:57
Reviewer Update
I was assisted by Terrence on my 2nd visit to the store who arranged the pick up of the pool. The 1st instance I visited, the customer service department did not even direct me to the correct offices who dealt with online purchases. I had to find this out myself on the 2nd visit. Now I was called by Mikayla at the Cornubia store who again has asked me to be patient whilst she gets a manager to talk to me as per my request. Still no manager has called me
LI
Luqman I's update02 Feb 2022, 15:46
Reviewer Update
I await a resolution here my friend
LI
Luqman I's update05 Dec 2023, 13:52
Reviewer Update
Not resolved since 2021 all of 2022 and now with my complaint in 2023 its the last time I will ever in my life purchase anything from this useless business