1 reviews | Active since Oct 2013
Bestway swimming pool returned due to leaks and no service since 21 Dec 2021
I had purchased a 4.2m bestway swimming pool on 18 Dec 2021. I called back due to the pool having a leak and have been awaiting a manager to make contact with me since 21 Dec 2021. I had purchased online and made a request that they send someone to assess the swimming pool in place as it contained 10200 lotres of water which they never did. I went into the store personally in Jan 2022 and was asked to inconsiderately pack up this huge swimming pool into its original packaging and they will pick it up as it was delivered to me. With great difficulty and after much debate I packed the pool as required and still nobody came to fetxh the pool as they had said. After making a 2nd visit to the same lousy store I was sent a delivery to pick up the already packed pool. Today the 2 Feb 2022 I get a call from the store saying they need to send me the pool back as the Bestway rep can't come to the store to assess it and must come to my house to assess it. Which is exactly what I requested they do initially. Now I'm being asked to fill out another warranty form with the pool being returned to me via delivery again and I must hold on to the pool until bestway can come to me. This is bull**** as my house is less than 10km from the store so how is it that the rep can't go to the store to assess this ******* pool. Also I am put in more inconvenience of keeping the pool. Waiting for the assessor during my business time when nobody will pay me and I must make all these arrangements to suite a store and supplier who clearly don't know what is client service or after sale service. I requested a store manager to call me again which in my mind I know will not happen as has not happened since 21 Dec 2021. This is disgusting service from a team who cannot tell their ass from their elbows. Really this is ****.
