CA
Candice A

1 reviews | Active since Feb 2019

20 Feb 2019, 15:18

Best Service This Year - Makro Call Centre

I called into their call centre as i had trouble with my LG Top Loader washing machine which was still under warrantee. Problem was that I no longer had my till slip and was concerned that it would be detrimental to my claim. Spoke to Richard Mokgotho who was helpful and efficient. Within 24 hours i received feedback. A Day after that LG came out to assess the problem. All in all, quick service and received a response plus a visit from LG within 48 hours.

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Replies (1)
Makro
Makro's reply20 Feb 2019, 16:24
Official
Good day Candice

Thank you for taking the time to provide us with your positive feedback.
I'll forward your compliment to our call centre management and share it with Richard and his manager.
We strive to provide you with excellent customer service.
Thanks again for your great compliment. 

Regards
Otsiele Boikanyo