Best management team ever

I believe in giving credit were it is due. I am really not fond off Markos service, especially the team by the return area on the outside, but their managers are on point and help were they can. I had brought back a tefal pan that had a lifetime guarantee, so it was sticky. But the return department gave me a hard time and I was angry. I felt undervalued. I was attended to by Marcel (manager), I explained my problem to him, he spoke to the suppliers and they refused to repair the pan or replace it because they said it was exposed to high heat, who fries stake at low heat, like really. Anyway, he said since the supplier is giving us problems and they value their customers, they are prepared to offer us a discount of any other pan of our choice at the same price range, which was R699. We got a different pan( copper chef) but pan which got sticky within a week, then we had to bring it back, turned out it had factory faults. We got our third pan of which I am happy to have and so far so good (Bauer pro). He gave us back our discount since the second one had factory faults. He did not have to, but he did. He could have just let it go and say "oh well, I tried" but he understood the value of customer satisfaction and upholding the Makro image. For that I thank makro and it's well trained managers. Keep it up