1 reviews | Active since Oct 2016

13 Dec 2020, 13:09

Being treated like a ******** in your store

Went to makro amanzimtoti today and was treated like a ******** today was inquiring about a product at the price marked on the shelf and was told that that was the old price. Then was told that they check their prices every day and that they got cameras everywhere. WHAT WAS THAT SUPPOSED TO MEAN. when I asked if I was being accused of sumthing the guy told me that I will never get the item for that price and that he neva accused me of anything. I then asked him if we can both go look at the camera footage he said NO. Then told him he can go check footage and get back to me was told he can't do that either and I would have to go to the police station all the time insiting that I won't get the item at the price marked which I was not Interested in anymore just wanted to know what he meant by the statement he made. Makro before you accuse your customers of anything make sure yourll have you facts straight or are able to back it up with your camera footage. Will not be going back there anytime soon.

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Replies (1)
Makro
Makro's reply13 Dec 2020, 14:44
Official
Good day Jayson,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team