Being kicked out......
<p>Was at Makro Centurion yesterday afternoon. Arrived there just after 5pm, was to collect gift vouchers won in a competition. Process took roughly 40 minuites and the assistant was well aware of our intent to still shop. Not really a complaint with regard to service recieved from the accounts lady as the process was time consuming.</p> <p> </p> <p>However thereafter my mother and I proceeded to shop as we needed the groceries. Understand that they close at 6 however to my knowledge a customer should never be rushed to leave a shop. It wasn't even 18:15 and we were approched by more than one employee informing us that we should hurry up and finish as they need to go home. By 18:20 a manager looking person approched us to inform us that "the tills are closing and if we do not go pay now, they might close up the tills and we will have to leave without our groceries" No please, just utter rudeness. We informed him that we are just looking for a few more items and if he could help us find them we'd be out of their hair sooner. He advised that he did not work in the groceries section thus could not help. He did not however find someone who worked in the grocery section to help us.</p> <p> </p> <p>Absolutely appauling service.</p> <p> </p> <p>Needless to say we did not finish our shopping due to the rude treatment we recieved. If I did not have a voucher to finish I would never visit a Makro again in my life. I will however DEFINITELY never visit Makro Centurion ever again. Please they must read up on Customer service and general how to treat people...</p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the service received in our store.
We take any feedback or concerns into consideration. The matter will be investigated and the disciplinary procedure will be taken against that person.Please accept our apologies for the inconvenience caused. I hope this incident has not deterred you from visiting our store in future Once again our sincerest apologies for the service received.
Regards
Mbali Makhanya
Best regards,
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the service received in our store.
We take any feedback or concerns into consideration. The matter will be investigated and the disciplinary procedure will be taken against that person.Please accept our apologies for the inconvenience caused. I hope this incident has not deterred you from visiting our store in future Once again our sincerest apologies for the service received.
Regards
Mbali Makhanya
Best regards,
