RS
Rudolf S
1 reviews | Active since Jul 2009
14 Aug 2020, 12:07
Begging for Refund
Good Day,
I have been fighting for over 2 months with Makro for a Refund due to items being out of Stock or not delivered.
I have sent multiple e-mails with no luck.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
15 Aug 2020, 09:30Good day Rudolf,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply15 Aug 2020, 09:30
Official
Good day Rudolf,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
RS
Rudolf S's updateReviewer Update
19 Aug 2020, 09:58Good Morning,
Except for the Apology on HelloPeter from Makro I have still not received my refund or even a call from Makro to address the situation.
Except for the Apology on HelloPeter from Makro I have still not received my refund or even a call from Makro to address the situation.
RS
Rudolf S's update19 Aug 2020, 09:58
Reviewer Update
Good Morning,
Except for the Apology on HelloPeter from Makro I have still not received my refund or even a call from Makro to address the situation.
Except for the Apology on HelloPeter from Makro I have still not received my refund or even a call from Makro to address the situation.