Beaware of Makro online refund process - Poor system and no customer support

Be aware of Makro online refunds. Was supposed to be refunded for a unrepairable jojo pump that was under warranty. The repair department at Makro Cornubia told me they don't need my banking details and will just refund my card that I paid from, thereafter I followed up when no refund was received after 6 days and was told that the payment didn't go through because Makro didn't have my card details, which I then submitted via Makro Springfield. Nobody was able to assist me to escalate and said the finance department doesn't answer there phones. Such a big establishment yet such a poor system to refund what is due to the customer. This cost me much time, money and inconvenience and my issue is still not resolved. Makro online didn't even reply to my email. This is pathetic service delivery form Makro