Hellopeter
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mN
morten N

1 reviews | Active since May 2018

20 Dec 2022, 10:02

BEAARE MAKRO ONLINE

BEWARE MAKRO ONLINE

The online shop is terrible.

You can’t print your invoice You can’t speak to anyone You can’t speak to their courier company. I waiting 30min in an automated Q, got to “next person to be helped” and then got told I was 32 in the Q again. Long automated explanation about high volume calls (WOW really! Over December. How can that be? ) get additional staff in. Being told my product is out for delivery, me waiting at home all day, then seeing on the tracking app that they could not deliver! It’s so Grrrrrr

0
Replies (3)
Makro
Makro's reply20 Dec 2022, 13:52
Official
Good day Morten,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

mN
morten N's update21 Dec 2022, 14:33
Reviewer Update
And yet I am still waiting to get my issue resolved. I get a private massage about how they take all these message’s seriously BUT here I am still not having my issue resolved.

USLESS. Beware.
mN
morten N's update23 Dec 2022, 13:20
Reviewer Update
Makro.

PLEASE HELP ME… It’s unbelievable how bad this after sales service is.