Be cautious when buying Makro online

I bought Mequiars products online on 11 November 2019. I received the message(SMS) that the items will be be delivered within 1 to 3. On 14th i called DSV couriers and they informed me that they will only deliver one item and other items have to be returned back as they are no longer in good order. I called makro several times but they could not assist, they just told me to be patient. I offered them option of giving me back my money or giving me a voucher to buy same products in other makros. I ended up cancelling the order and was told i have to pay delivery fees again for items i did not receive. The y can not process my request of obtainig my money.