Be careful of Makro!!

I bought a Trojan Walking pad from the Makro Germiston branch 14 days ago. I stay in Potchefstroom and was in Benoni for business. I purchased the item. The next day when I got home I followed the instructions to set it up, but it did not switch on when it was suppose to. I contacted Trojan SA (got through no problem) they told me that the connecting cables are faulty. They could send a technician, but it will cost me a call out fee, so why should I pay a call out fee if this is still under the 14 days hassle free return/exchange guarantee? So I tried to phone Makro Germiston and was on the line for over 1 hour and 35 minutes without be attended to, I had to hang up. I sent email after email and no one is getting back to me. I would receive one email telling me that they are working on it and then nothing at all. I am on my wits end. IT is like the customer does not matter to them... Be careful everyone. especially if you are staying away from the city areas that they actually have to drive to...