NB
Nancy B

1 reviews | Active since Feb 2023

30 Mar 2026, 15:45

Be aware oredering furniture online from Makro

Do NOT waste your time ordering furniture from Makro online. Purchased 2 single seater swivel couches on the 13th March. I waited 2 weeks for them to reach delivery date, only for them to say it was not even on the way yet. When I called Makro, they say wait 48 hours for them to get hold of the company supplying them. Surely before delivery date, they should have checked with said company to see if everything was on track? Then after waiting and calling, eventually they tell me that the item went out of stock!! It was in stock when I placed the order and the 2 week wait, I presumed that they perhaps made on demand of sales??? Why not tell me the next day? Now its the 30th March and they want me to wait for my refund till the 17th April!!! This means that they will have my money for more than a month! I have also lost this time to continue looking for other couches which are needed to complete a room before guests arrive. This is just unacceptable service from Makro!! I am extremely disappointed in them. Never again Makro!!

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Replies (2)
NB
Nancy B's update01 Apr 2026, 08:38
Reviewer Update
Thank you for your response, I do hope the item has been taken off your website. I see that there are many other complaints about exactly the same thing. It seems you take the money and then never deliver and the buyer waits for the refund , by the time they get a refund a month will have passed and this is a great way for you to make a good interest. My suggestion would be that you vet your suppliers properly, if you google where my couches would have come from you will see what I mean. If you want to do drop shipping orders, you need to be sure that you can deliver the products. It seems your name that was once a well respected store, has been tarnished by your online offers and that is really sad as it is tough to be in business today.
NB
Nancy B's update04 Apr 2026, 08:30
Reviewer Update
Thank you