Bad/Poor Customer Service

I ordered a washing machine from Makro online on 27 April 2022, which was delivered on the 29th of April 2022. Machine was installed. Five days later, I use the washing machine & it is faulty. I contacted makro online support on 7 May 2022 regarding the fault, which I received a response on 10 May 2022 requesting me to send details of my purchased item. I sent the information on 11 May 2022, I still have not received acknowledgement of my email. I called last week Thursday(12 May 2022) following up on my email. The support agent advised me that she has escalated my email/query. No one has contacted me since then with sending a technician to look at the machine. I have not been able to do my laundry for over 2 weeks now. This is such bad service from Makro, I am truly disappointed.