badly damaged goods and worst service ever

I order a fridge online the 26th of February. It was finally delivered on the 2nd of March but was badly damaged. I tried to log a repair/return on the website but was unable due to the fact that the order was still showing in progress. I phoned their call center on the 3rd and was told I can not log the return telephonically because it was a third party item I had to do it online and had to wait for the order to complete to do so. I waited a full day after delivery and it still showed in progress. I then tried sending an email from their online enquiry but I could not because of some silly system error that refused to take my message.

Finally I found an email address for Makro care so I emailed them on *** and emailed them on the 4th . I got a response apologizing for the inconvenience and asked for me to send photos of the damage. I sent the images but got no response. I sent an email asking them to confirm if they received the images. No response. It's now been almost 5 full working days since it was delivered and I STILL can not log a return. Even their social media pages are ignoring me. I wi never make use of their services again