1 reviews | Active since Jan 2011
Bad Warranty Service - Makro - Office Chair Purchase
I bought a Santorini High-back Chair from Makro Centurion in October 2023. Around June 2024, the chair started to sink. Since the chair came with a one year warranty, I handed the chair to Makro Centurion in September 2024 to send in to the manufacturer for repairs.
I picked up the chair from Makro on 15 October 2024 and, once I brought it back home, I sat on it and noticed that it was too low for me. Makro mentioned that the manufacturer replaced the gas cylinder.
I phone Makro national call center and they put me through to Makro Centurion. Centurion said they would get back to me urgently - they haven't.
It cost me time and money to drive up and down to Makro to drop off the chair and pick it up. I am so angry that I have called a chair repar company, (Xeptor Chair Technologies) that helped out earlier this year with another chair, to repair my chair at my own cost.
Very disappointed, makro!
On the 18th, Makro Centurion said they would call me on the 21st to confirm details for pickup of my chair on the 22nd. No one phoned me on the 21st.
My chair is officially out of warranty as its one-year warranty expired on the 21st.
On the 18th, Makro Centurion said they would call me on the 21st to confirm details for pickup of my chair on the 22nd. No one phoned me on the 21st.
My chair is officially out of warranty as its one-year warranty expired on the 21st.
So, Makro's courier company had no idea what to pick up nor were they carrying any paperwork. Being cautious, because ******** imposters are everywhere, I chased them away. No one from Makro did a follow up with me. I had to get my own repair people in to fix my chair and they did a damn good job of it.
Shame on Makro.
So, Makro's courier company had no idea what to pick up nor were they carrying any paperwork. Being cautious, because ******** imposters are everywhere, I chased them away. No one from Makro did a follow up with me. I had to get my own repair people in to fix my chair and they did a damn good job of it.
Shame on Makro.