Bad very poor service

I bought a fridge on 09/09/2023 at Makro Silverlakes and the fridge has been giving me problems i went to Makro to report the problem instead they gave me a contact number for Hisence to come and fix it , it has been almost 2 years that my fridge is still not fixed. . When i call Hisence they always have a story and not coming to fix it while the fridge is still under warranty. . Can Makro please refund me cause i bought the fridge cash or give me a new one. . Shem they customer care service is very poor and they are not relyable. . I am very dissappointed with this sies. .