XM
Xolani M
1 reviews | Active since Oct 2010
12 Jul 2019, 13:19
Bad treatment by Makro Employee
Today 12.07.2019 for first time decided to go buy few things at Makro Woodmead but was mistreated and humiliated by a cashier who went to an extent that she even refused serve me. Is this how Makro treat their customers? Unfortunately I couldn't get the cashier's name as she decided to leave the till but the details on the slip are as follows: Time: 12:02, Store No: 10, Pos no: 61, Invoice no: 297 and Cashier no:127.
Makro please teach your employees manners and customer service.
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Makro's replyOfficial
12 Jul 2019, 14:14Good day Xolani,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for what transpired in-store today, this is not the customer service we strive to give our customers ad we do not condone such treatment. Our employees represent the Makro brand and at all times, should strive to ensure customer satisfaction and that is what we do our best to promote. That is why, like all our complaints, we will handle this with the utmost seriousness and respect.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for what transpired in-store today, this is not the customer service we strive to give our customers ad we do not condone such treatment. Our employees represent the Makro brand and at all times, should strive to ensure customer satisfaction and that is what we do our best to promote. That is why, like all our complaints, we will handle this with the utmost seriousness and respect.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Makro's reply12 Jul 2019, 14:14
Official
Good day Xolani,
Thank you for bringing this to our attention.
Please accept our sincerest apologies for what transpired in-store today, this is not the customer service we strive to give our customers ad we do not condone such treatment. Our employees represent the Makro brand and at all times, should strive to ensure customer satisfaction and that is what we do our best to promote. That is why, like all our complaints, we will handle this with the utmost seriousness and respect.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Please accept our sincerest apologies for what transpired in-store today, this is not the customer service we strive to give our customers ad we do not condone such treatment. Our employees represent the Makro brand and at all times, should strive to ensure customer satisfaction and that is what we do our best to promote. That is why, like all our complaints, we will handle this with the utmost seriousness and respect.
We will raise and forward this to the relevant department heads and contact you with feedback as soon as we receive it.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team