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shakila K

1 reviews | Active since Aug 2011

28 Mar 2016, 10:13

Bad treatment

Hi<br> I am 9 months pregnant. I went to makro to stock up on some groceries...when I went to the queue I saw it was ridiculously long so I was told by another customer to try at bulk tellers. I saw there was only one customer who looked like she was almost finished. I stood there and then saw they kept on adding and changing what's at they were buying . I waited as I thought to myself that it shouldn't take much longer...much to my dismay their credit card was rejected numerous times. So many supervisors and staff passed by me and not bothering that I am in this condition waiting so one.eventually I asked the one to please let me go through the till as I was feeling very exhausted. She said she will call the manager. The manager came and said he understands and will be back. He never came back. I eventually went through the till but I am totally disgusted at the treatment of customers by the staff. I only asked for help when it became unbearable for me to wait in the queue. It doesn't look like the makro management cares about the customers...

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Replies (2)
Makro
Makro's reply29 Mar 2016, 09:00
Official
Hello shakila,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Regards
Mbali Makhanya
Makro
Makro's reply03 May 2016, 07:03
Official

Good day Shakila,

Thank you for your complaint. I understand that the store has been incontact with you and the issue is now resolved.Again please accept our apologies for the inconvinient we have caused you.

Regards
Mbali Makhanya